How does it work?
The Journey
Simple steps, straight talk, no runaround.
the lowdown on the lending process
Iain Archibald from Mortgage Muster breaks down each step of the lending journey — from first chat to settlement .
the steps
Step 1
We start with a yarn — over the phone, online, or in person. You tell us what you’re hoping to do, and we get a clear picture of your goals, budget, and needs.
First Chat
Step 2
Loan Options on the Table
We round up the best loan options from a wide panel of lenders and lay them out clearly. No jargon, no hidden catches — just straight comparisons so you can make an informed choice.
Step 3
Application Made Easy
Once you’ve picked the loan that fits, we handle the paperwork and deal with the banks. You can relax knowing the details are in good hands.
Step 4
When it’s time to move forward, we guide you through to settlement so everything runs smoothly. You get the keys, we take care of the boring bits.
Settlement & Keys
Step 5
Our job doesn’t stop at settlement. We keep an eye on things into the future — checking in, reviewing your loan when needed, and making sure you’re still getting a fair go.